Palace Luxury Collection Customer Reviews Avg Rating :
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Guest Review: 1 Posted Date: 2012-01-06
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Interior of the hotel is nice, it has a certain charm to it especially during the holidays. Service is great, prompt & very welcoming. Hotel itself is historic so the amount of space can leave something to be desired but its SF, there's not a lot of room in any hotel rooms to begin with. Parking is expensive & typical of the hotel parking rates in  SF, but there's convenient 3rd party locations nearby. Only complaint is receiving your car if you choose to park in their structure, the mandatory valet parking can result in waiting quite a while since everyone's trying to get their cars.
Guest Review: 2 by BrianWa of Corona, CA Posted Date: 2012-01-04
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I wan't sure what to expect at this hotel, looking great on a website has fooled me in the past. We stay in SF frequently and usually try a different hotel each time, just for kicks. This place was the nicest one! (OK we don't stay at the Westin St Francis) The location is unbeatable by ANY hotel. Just outside is the underground for the Muni & BART,  one minute walk from a quiet Starbucks, and not anywhere near the Tenderloin, which most downtown hotels are adjacent to. Inside was BEAUTIFUL. It is one of the classiest and nicest hotels in SF. The on site restaraunt and bar were overpriced, but gorgeous. Dozens of other choices are within a three minute walk. Parking, like at any other downtown hotel is pricey. If you must have a car there, which you should avoid using anytime during your stay, park in Japan Town. Across the street is the start of Geary which will take you directly there and has quick cheap bus travel. If you read any complaints about people not enjoying their stay in SF, you know they were using a car. Don't do it! Ditch your car somewhere cheap (Japan Town) and don't look at it again till you check out. The room we stayed in on the 8th floor was a little larger than most downtown rooms, but still small. The bed was very comfortable with nice linens and the bathroom was large. The room had everything you would want with a big desk, tons of outlets, operable windows, large closet, nice hangers, a robe, small fridge, large TV, etc, etc. The room was beautiful, as was the rest of the hotel. The carpeting shown signs of a little wear, but the overall quality and location make up for any preceived shortcoming. The service level of each person we encountered was top rate. The bellmen, customer service agents, and wait staff were all very friendly, efficient and good natured. I think I will have to end my hotel swapping and stick to this one for a while.
Guest Review: 3 Posted Date: 2012-01-04
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Excellent location. Union Square, Embarcadero, Church and many others places you would like to see, restaurant and and must-see sights is by it. You are park your car in the hotel with no worry.
Guest Review: 4 Posted Date: 2012-01-03
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Location superb, service and personnel were great. Walls were so thin that you could hear conversations from the next room on both sides. We could hear a cell phone conversation next door, where we could hear both sides of the conversation through the thin walls. On a busy weekend, where both rooms next to you are occupied, this makes for a very unpleasant  stay. Rest of hotel is great and has old world charm, but would not stay here again for that reason.
Guest Review: 5 Posted Date: 2011-12-30
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We recently stayed in the Palace Hotel for six nights while visiting my daughter in San Francisco. When we wanted to get a reservation for high tea (a must!) in the lobby on Christmas Eve and were told it was told out, the wonderful concierge, Debbie, got us reservations at 2:00 p.m.! She also took care of a rental car for a trip to Half Moon Bay. Another  good recommendation from the concierge for dinner--Waterbar--made our last night together very memorable. All of the hotel personnel were charming and helpful. A really nice stay!
Guest Review: 6 by MattC of Yucaipa ca Posted Date: 2011-12-29
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Nice hotel. Fancy yet affordable.
Guest Review: 7 Posted Date: 2011-12-28
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Excellent as always...this was a day of booking and everthing turned out extremely well considering it was Christmas eve.
Guest Review: 8 Posted Date: 2011-12-14
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A luxury hotel, well-located with a Bart station on the corner. Free morning coffee especially appreciated. The breakfast buffet is expensive but the service and the beauty of the room make it a lovely experience. Lobby was busy due to holiday activities and displays but this did not detract from my visit.
Guest Review: 9 by WayneW of Edmonds, WA Posted Date: 2011-12-13
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Beautiful old hotel, nice public spaces. Rooms are decent size, bed was comfortable. Great shower/water pressure. However, we could hear everything in neighboring rooms (including people having sex), every sound in the hallways echoes and is amplified. Especially Sunday when people were checking out. There was no way we could sleep in, even wearing  earplugs.
Guest Review: 10 Posted Date: 2011-12-13
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The vallet parking was very convenient. I was pleasantly surprised to be allowed to check in early and most of all I loved that after we checked out we were able to leave our car in their parking lot for several hours while we did more shopping and had a late lunch. I can't wait to stay there again.
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