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| Guest Review: 1 |
by ShirleyC of
Aurora, CO |
Posted Date: 2012-01-10 |
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| Excellent location. Beds extremely comfortable, and I have back issues. Luxurious bed linens and toiletries. Fabulous city views. Couldn't have had a better experience. Parking pricey though. |
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| Guest Review: 2 |
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Posted Date: 2012-01-04 |
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| Hotel was nice, centrally located to within close distance of the cities major attractions. |
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| Guest Review: 3 |
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Posted Date: 2012-01-02 |
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| The hotel is close to everything but if you are traveling with your family you may want to consider staying at The Westin instead. The rooms (at least the one we got) are extremely small... No space to put your luggage or move around. |
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| Guest Review: 4 |
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Posted Date: 2012-01-01 |
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| My wife and I both enjoyed all aspects of our 4-night stay at the Union Square Hilton over Christmas.
Every member of the staff we interacted with - desk, bellhops, door man, concierge, dining staff, room attendant - was friendly and efficient. Several of them provided helpful advice about bus routes and things to do. It was a real benefit to us that the desk would change large bills for bus fare because SF Muni accepts only exact change. The concierge recommended and arranged a town car to the airport for our departure and that proved to be excellent advice.
The hotel has a grand lobby like you don't see so often nowadays and we enjoyed spending some time there watching people pass through. Elevators are fast, which we appreciated after some experiences with long waits at other places we've stayed. The room was spacious and had everything we needed. We were fortunate enough to have a fine view westward from the 28th floor, which made it even better.
The brunch had more selections than we expected and was very satisfying, especially the orange juice!
The location is a few blocks from Union Square but had the advantage that it is across the street from the car rental agencies so it was a very easy matter to pick up and drop off a car. Much more convenient and lower cost than renting at the airport.
Our only complaint, which was a nuisance more than anything, is that the tub and toilet drained very slowly. They would do well to look into the condition of the plumbing.
Overall, the Hilton gives every feeling of being first class hotel. We enjoyed it as much as any stay we can remember. |
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| Guest Review: 5 |
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Posted Date: 2011-12-31 |
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| We took our very young granddaughters to San Francisco for a couple of days and wanted to be near Union Square. We had stayed at this hotel before and knew it was just what we wanted. Staff was very nice, room was very clean, tight, but clean. We had a wonderful city view from the twenty-third floor. Starbucks located in the lobby. Foley's Irish House within a block, Union Square a block and a half. Great location. Parking across the street from the hotel and near the theaters. |
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| Guest Review: 6 |
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Posted Date: 2011-12-30 |
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| Excellent stay in a great location. Ease at check-in and parking. Breakfast brunch that was included was a surprise and very good! Will definately stay again! |
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| Guest Review: 7 |
by MikeC. of
Westlake Village, CA |
Posted Date: 2011-12-30 |
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| They had a very accomodating staff. We had two rooms that were originaly on separate floors. They upgraded one room at not extra charge so we were next to each other. The entire hotel was nicely decorated for the holidays. It is close to Union Square, great restraunts and pubs. Cable car accessis two streets away on Powell. My only issue was the cost for parking. They get you there. My suggestion is to check in and park in a city lot or across the street. You don't need a car in San Francisco. The transit system is awesome. |
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| Guest Review: 8 |
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Posted Date: 2011-12-28 |
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| The hotel is a block away from the beautiful and famous Union Square, within walking distance to the Powell Bart station and the trolley station! I was skeptical about the hotel due to other reviews but I am so glad we stayed here. My boyfriend and I loved the fact that it was within walking distance to so many locations. The gym was awesome I was able to run 10 miles on the treadmills. The only suggestion I have is for cheaper guest parking- it was $47.00/nite plus 14% occupancy fee. And the breakfast buffet although plentiful in options were cold. They need burners for their food containers to keep warm while people keep opening the lid letting the hot air out. Other than that I loved it and will be back soon.
We stayed on Tower 1, 12th floor. So street noise was limited since we were higher up. |
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| Guest Review: 9 |
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Posted Date: 2011-12-25 |
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| The hotel was nice and had many amenities. I liked the complimentary access to the gym and cleanliness. The location is also close to Union Square which is nice. Hotel security was not very friendly and tended to be slightly tense at times. The hotel is adjacent to Taylor Street which has many questionable looking people walking up and down the street at all hours of the night. Reports of people getting assaulted on Taylor Street also kept us from walking down this street. We went to the Golden Gate Theater and had to take a taxi back home because of the neighborhood. If you know which places to avoid, this is a good hotel. Parking is $32/night so plan in advance. Overall, this hotel is a 4 star, I just wish more could be done to shuttle people to Union Square and the theaters. |
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| Guest Review: 10 |
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Posted Date: 2011-12-22 |
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| Expected more from the Hilton. Weird decor. Broken heater, which was fixed. Cleaning supplies left out. Not bad, but not great. |
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