Fairmont San Francisco Customer Reviews Avg Rating :
AVERAGE Hotel Service Rating : AVERAGE Hotel Condition Rating :
AVERAGE Room Comfort Rating : AVERAGE Room Cleanliness Rating :
Guest Review: 1 Posted Date: 2012-01-10
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
The Fairmont San Francisco is a wonderful old hotel in SF which has been well maintained and is in a great location. The rooms are quite nice, although not luxurious. The hotel is in walking distance of major attractions such as Union Square, Chinatown, and Fisherman's Wharf. The surrounding neighborhood is quite safe.
Guest Review: 2 by DevM of Castro Valley, CA Posted Date: 2012-01-10
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
We spent two nights at the Fairmont for my wife's birthday. The Hotel was comfortable and the staff warm and friendly. We had two of the nicest, warmest, sunniest days you could have in San Francisco in January! The only drawback is the parking which is expensive, especially when you don't need a car in the City. We both would recommend the Fairmont  to anyone at any time!
Guest Review: 3 by ArmandR of Orange County CA Posted Date: 2012-01-03
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
I decided to go all out for this year’s New Years Eve. I booked a suite at the Fairmont Hotel in SF and got reservations for their New Years Eve Party. It was a stay I will never forget. The room was fabulous, every detail was covered. The bed was very comfortable, and there were two bathrooms. The restaurants served good food and the Tonga Room was  a blast - they had the Best Band I'd heard in a very long time. They played all kinds of danceable music. Then there was the New Years Eve Party - WOW - doesn't begin to describe it. The evening started off in the Fountain Room with Champagne & hors d'oeuvres. Then we were escorted to the Crown Room on the 24th Floor for dinner and dancing until 1AM. The dinner consisted of a Seven course, wine pared, meal that lasted the entire evening. The food was phenomenal (except for the rolls – they were hard and not SF sourdough, a huge let down.). The view of the City, Golden Gate Bridge, Bay, Yerba Buena Island and the ultimate fireworks show from around the Bay Area was to die for. The Band at this party topped the Band from the Tonga Room and that is saying a lot. We danced all night with intercessions of eating and drinking. This was a stay to remember and a night to never forget. WOW
Guest Review: 4 by CarolineH of Stafford, England Posted Date: 2012-01-01
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
The Fairmont is a quality hotel and is located perfectly for using the cable cars to see the city. The Nob Hill location is a quiet and respectable neighbourhood away from the hustle of Union Square but in easy reach as the hotel is one block from the crossroads of the 2 cable car lines making Fishermans Wharf, the Ferry Building and Union Sq a short  trip away. If you can, pay more for a signature room with a city view. At night if you prefer not to go into town you have Tonga Rooms on hand and The Top of The Mark over the road - perfect!
Guest Review: 5 by MikeH of San Carlos Posted Date: 2011-12-15
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
The Fairmont lived up to our expectations as a grand old San Francisco experience and a special night out. The lobby and bars were beautiful including the Christmas decorations. The room was clean and pleasant and we enjoyed fabulous views of the city day and night. The low point was the service in the lounges (first afternoon tea and later cocktails  ) which was slow and inattentive. Overall a good stay.
Guest Review: 6 Posted Date: 2011-12-12
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
We checked in early (noon) and got a Tower corner view room. Great views East & South.
Guest Review: 7 Posted Date: 2011-12-04
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
Hotel is a bit dated, but a great value and helpful staff.
Guest Review: 8 Posted Date: 2011-12-02
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
$17 pot of coffee delivered through room service was bitter and overall mediocre. Party in next room was really irritating and it took a long time for noise to go down to irritating only. I could feel the pounding through the surface of the sofa.
Guest Review: 9 by San FranM of East Coast Posted Date: 2011-11-28
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
Great location but the front desk talked us into a room with a "view". It wasnt much of a view and there was a loud utility vehicle washing windows outside the room for two hours starting at 07:30 in the morning. That wasn't pleasant. If you are planning to wash the windows, dont "upgrade" people to the window washee room please..
Guest Review: 10 by EricL of Orlando, FL Posted Date: 2011-11-28
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
Even at a great rate, this hotel was not worth the price. Service failures at every turn. Truly a beautiful hotel, but incapable of providing 5-star service. Just one example - a 20 minute wait (in a restaurant that was 1/2 full) for a cold buffet that cost close to $90 for two after adding tip and the 15% "breakfast surcharge." Try the Westin or a  boutique hotel; the Fairmont doesn't make the cut.