Baldwin Hotel Customer Reviews Avg Rating :
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Guest Review: 1 Posted Date: 2012-01-13
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We chose this hotel for it's location and it worked out fine for that reason - and that's why we would recommend this hotel to others. However, we were disappointed in many other ways. The hotel's Chinese name implies a special space or place (read boutique). While the original idea is a good one, the on going maintenance and staffing is not up to par.  Most of the staff members are young Chinese men - nice but not well trained in customer service. For instance, we usually have to make the first "hello" type greeting to them...it should be the other way around. One or two were well groomed the others were either in t-shirts or have on rumpled clothing. This surely cannot fit in with the projected ideal the (original) owners must have in mind. As to manintenance: carpets looks a bit worn; strips on the elevator door not repainted; they used good paint in the bathroom but some dirt can be seen as not wiped off after previous usage...but worst of all.....one longish hook shape black hair could be seen under the clawed footed bathtub when we checked in...and it was still there when we checked out, after four days of stay. Maybe housekeeping should pay more attention to cleaning rather than making all those cutsie towel animals they leave on your bed each day. First things first!
Guest Review: 2 Posted Date: 2012-01-03
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Nice hotel for the price. Good location. Don't order the room service. Comes from a vendor outside of the hotel. Food was terrible and cold. Only gave us less than half an order of fries.
Guest Review: 3 by Lana of Los Angeles, CA Posted Date: 2011-12-16
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Pros:The location of the hotel is absolutely wonderful. The hotel is few blocks from the Union Square, China Town, close to a million of buses going to any direction of SF, very convenient. It has a very safe neighborhood stuffed with cute cafes and restaurants. The staff was very helpful, gave us good directions with bus numbers before we headed to  explore the city. Checked us at 10am (the room was ready then) Clean room, comfortable beds, warm, clean shower, simple design but has an old charm. Cons: Only one. There is no centralized air system. There was a heating system in the room (our visit was in December). So the room was very warm and dry and we could not turn off the heater. In order to get some fresh air into the room we were to open the window, but an outside noise was too loud to sleep in the morning. So advice:bring a pair of earplugs. Or sleep with a closed window. When it is closed, there is no noise whatsoever. Overall, the hotel is quite nice and who needs to sleep in SF? Get up and explore the city!
Guest Review: 4 Posted Date: 2011-12-13
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Moscone Center, financial district, China town, bars ... in walking distance. >20 min walk to Coit tower and Fishermans Warf. Hotel provides basic service, comfortable beds, good bathrooms. Not super clean but definitly satisfying. good cost-performance ratio
Guest Review: 5 by LauraR of Washington, DC Posted Date: 2011-12-10
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My boyfriend and I stayed at the Baldwin for 4 nights. This hotel is located right by the Chinatown gate, off Union Square, close to the Montgomery and Powell St BART stations and all the major bus routes. The rooms are on the small side, and it isn't really anything fancy, but we actually prefer that. Overall, the place was clean, but the carpet could  use replacing. It wasn't too bad, but it was noticable. I'm pretty particular about bathrooms, and ours was spotless. If you are looking for big and fancy, look elsewhere. If you are looking for a comfortable, clean place to sleep, in a good location, for a good value, stay at the Baldwin!
Guest Review: 6 by GérardB of Reims Posted Date: 2011-12-05
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L'atout de cet hôtel, c'est bien sûr sa situation, toute proche de Market Street, les Champs-Elysées de San Francisco, en plein milieu de la ville. Autrement l'intérieur est un peu vieillot : la douche couinait horriblement, la chasse des toilettes n'en finissait jamais, etc. Ce n'est donc pas un hôtel romantique, mais si l'objectif est de profiter  à fond de la ville pour un coût raisonnable n'hésitez pas !
Guest Review: 7 Posted Date: 2011-12-02
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Baldwin Hotel is convenient, close to DT and within a nice shopping & dining area, high quality especially for the price. No 'extra' amenities, however I'm out most of the time, so free wireless high-speed internet is sufficient. Packages and message were delivered in a timely fashion. Hosts were very pleasant and helpful. I'd recommend it, and suggest  the two star rating is too low. It's definitely been upgraded recently, from whenever that rating was 'set'. It's at least a 3.5*
Guest Review: 8 by jds of Texas Posted Date: 2011-12-01
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I normally stay at a different hotel, but the Baldwin was available for a few dollars less over a busy holiday weekend, so I decided to give it a try. Make no mistake, it is an old building (small, slow elevator), and although well-maintained is far from glitzy and glamorous. I was pleasantly surprised by the size of my room (though not all rooms are  the same size), and the large closet and bathroom were also nice. (The clawfoot tub is a classy, old-fashioned touch). What impressed me most was the customer service: I was brought an extra pillow within minutes of my request. The maid staff folded towels on my bed into various animal shapes (with googly eyes) - playful and welcoming. When I needed to print out a single receipt from my e-mail, the desk clerk suggested that I send it to him to print out for free, rather than use the available computer (which has a $5 minimum). There was little vending (two of the three vending machines were out of order), but there are convenience stores within a block. I will be happy to stay at the Baldwin again, and recommend it for travelers who don't mind "European" style accommodations and don't need the extra frills of a luxury hotel.
Guest Review: 9 by Ana PaulaM of Sao Paulo - SP Posted Date: 2011-11-30
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O Baldwin Hotel esta super bem localizado, próximo a Union Square, Fisherman's Wharf, Lombard Street e muitas outras atracoes. No lobby do hotel pode-se obter informações de passeios e até tomar um cafezinho. O staff são eficientes e prestativos. Com certeza me hospedaria novamente neste hotel!
Guest Review: 10 Posted Date: 2011-11-28
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This has to be my favorite Hotel in San Francisco. I have stayed at a lot of 4 and 5 star hotels in the City and this one beats them all.
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